Skills & Background

About Robert

I'm Robert Garbowski — a Senior UX/UI Designer based in San Diego with 14 years of experience designing products at the boundary of hardware and software. I hold an MFA from the School of the Art Institute of Chicago, and I bring the rigor of fine arts training together with the pragmatism of someone who has shipped embedded firmware UI to real businesses.

At Digium/Sangoma, I led UX on the D80 — the industry's first fully button-free executive desk phone — and the P-series family. I worked directly with hardware engineers and firmware developers, designing within display, power, and processing constraints that most UX designers never encounter, while maintaining consistency across multiple GUI frameworks through a tokenized design system I helped establish.

At Betterview, I moved into data-dense SaaS — designing for insurance professionals who needed to trust AI assessments with real financial consequences. I was embedded in customer research from day one, presenting at executive summits and running underwriter roundtables to validate design decisions with the people who used the product daily.

Before deep-diving into tech products, I worked with brands including Ford, Disney, Red Bull, Dish Network, Schwinn, and MotorTrend — a range that trained my ability to understand any audience, match any aesthetic, and design with serious commercial intent.

I was born and raised in Connecticut, the son of Polish immigrants — I'm fluent in the language and familiar with the culture. Outside of design, I play drums in several San Diego bands, cook for my wife and daughter, and have been known to name untitled artworks in museums. I wear colors besides black.

Education

Master of Fine Arts

School of the Art Institute of Chicago

Bachelor of Arts

Central Connecticut State University, New Britain CT

Core UX Disciplines

User Experience Design
User Interface Design
Design Thinking
Information Architecture
Wireframing & Prototyping
Usability Testing
User Interviews

Specializations

Embedded / Hardware UI
Touchscreen Interface Design
SaaS / B2B Enterprise
AI/ML Feature UX
Data Visualization
Mobile (iOS & Android)
Geospatial UX
Design Systems & Tokens

Tools & Methods

Figma
Framer
Adobe Creative Suite
HTML / CSS
Product Analytics
Competitive Analysis
Agile / Sprint Design
Cross-Functional Collaboration
Human Interface Guidelines
Material Design
MUI (Material UI)
Claude Code
Claude Design
Framer MCP

Work Experience

2025

Sangoma Technologies — San Diego, CA

Senior UX & Interface Designer (Contract)

Returned to Sangoma as a senior contract designer — brought back for established expertise in the product line and hardware-software UX, continuing design leadership across administration panels, mobile apps, and hardware devices.

Designed P370 executive flagship and unified P-series design language spanning five phone tiers (P310–P370), maintaining design coherence while scaling features from entry-level to executive

2021 — 2024

Betterview (Now Nearmap) — San Diego, CA

Senior UI Designer

Designed new features and improvements for Betterview's AI-powered property intelligence platform — a SaaS product serving 200+ P&C insurance carriers. Worked within a two-person design team, owning individual features and modules as the AI team expanded the product's detection capabilities. My primary challenge was developing deep domain expertise in insurance underwriting fast enough to design with authority in a highly specialized field.

Presented at an annual executive summit with 30+ insurance carrier directors in my first week, brought in directly by the VP of Technology — built ongoing domain knowledge through roundtables and one-on-one underwriter interviews

Redesigned the report landing page to surface critical risk indicators immediately — confirmed assessment times as low as 45 seconds against a 90-second business requirement, validated through Heap session analytics and video screen replays

Designed customizable admin data hierarchy allowing carriers to promote region-specific risk data (e.g. flood for coastal states, wildfire for California) to primary view

Eliminated underwriter dependency on Zillow, Yelp, and Google Maps by integrating street view and real estate imagery directly into the product

Sole designer on the Defensible Space wildfire assessment system — built visual zone architecture and data panel to California regulatory guidelines for Zones 0, 1, and 2

Designed and delivered the Changes panel — temporal split-imagery comparison with detection delta table showing condition changes between any two imagery dates

Redesigned the Spotlight Editor drawing tool — fixed pen tool conventions, added undo, built categorization system for AI training data, designed coaching prompts and a validation confirmation step preventing impossible categorizations before ML pipeline submission

Proposed, researched, and drove adoption of Heap for product analytics — reduced Business Intelligence team dependency, ran lunch-and-learn sessions cross-functionally, demonstrated live reporting to company leadership at an all-hands retreat

Developed narrated Figma prototype recording system for engineering handoff — async walkthroughs used by distributed teams across time zones; adopted by PMs for stakeholder feedback gathering

Contributed to feature design for CAT Response damage assessment, Exposure panel (wind, hail, hurricane, wildfire, tree fall, flood), Measurements tool, responsive navigation, pool detection, tree detection, and wildfire path modeling

Created Figma responsive navigation specification documents for engineering handoff at defined breakpoints

2011 — 2021

Digium / Sangoma Technologies — San Diego, CA

Lead UX & Interface Designer

Led UX across Sangoma's entire product line for a decade — spanning hardware devices, firmware UI, mobile apps, and web-based administration platforms. Worked in a cross-functional team of under a dozen alongside hardware engineers, firmware developers, and product management. Managed junior designers including task assignment, progress check-ins, and design review before stakeholder presentations.

Designed the D80 — industry's first fully button-less, touch-only executive desk phone — defined touch interaction model, UI architecture, and complete application suite with no competitor to benchmark against

Designed P370 executive flagship and unified P-series design language spanning five phone tiers (P310–P370), maintaining design coherence while scaling features from entry-level to executive

Proposed and built a dedicated UX phone lab — all five production models, three competitor devices, headphones, and sidecars on local network and PBX — caught two critical pre-ship issues: gradient rendering failure on low-end models and OS-taxing contact sync bug causing screen flashing

Established a tokenized color system and multi-framework specification document maintaining design consistency across FLTK (Fast Light Toolkit, used on low-end models), Qt (mid-range), Android, iOS, and Android GUI environments simultaneously

Proposed replacing bitmap icon set with an icon font system after independent research — solved a performance bottleneck, storage constraint, and localization issue in a single implementation

Designed Switchboard attendant console and Switchvox administration portal; identified unexpected TV display deployment use case post-launch and redesigned subsequent widgets for legibility at distance

Created SIP mobile apps for iOS and Android following Apple HIG and Material Design guidelines

Developed narrated Figma prototype recording system for engineering handoff — effective for multinational distributed teams across time zones and language barriers

2006 — 2011

Freelance Design Studio — San Diego, CA

Art Director / Principal

Operated an independent design practice serving Fortune 500 companies and regional brands across direct mail, brand identity, editorial design, and digital campaigns. Managed client relationships, project timelines, and production from brief to delivery as sole proprietor.

Executed multi-campaign direct response programs for Dish Network spanning self-mailers, outer envelopes, and dimensional formats including a popcorn box envelope and check-styled offer letter designed to increase open and response rates

Designed brand identity, product logos, and direct mail campaigns for Five Point Capital across engagements lasting 6 months to 3 years

Created full brand ecosystem and collateral for Energy Inspectors — logo, program certification marks, trade show graphics, and marketing materials — for an EPA Partner of the Year company operating across 18 states

Produced album artwork and CD/DVD packaging for San Diego Music Award nominees including Berkley Hart, Charlie Imes, Citizen Band, and SweetTooth

Dish Network
Five Point Capital
Red Bull
Energy Inspectors
Music Packaging

2001 — 2006

Affinity Development Group — San Diego, CA

Senior Designer — Ford Motor Company Account

Lead designer on Ford Motor Company's customer relationship programs, responsible for creating and maintaining brand identity across all communications for two distinct enthusiast clubs — Team Ford Racing (TFR) and SVT Owners Association (SVTOA). Presented directly to Ford stakeholders throughout the engagement.

Designed the new member welcome kit for both clubs, conceived as a model kit unboxing experience — embroidered hat, t-shirt, personalized membership card, stickers, enamel pin, and first issue of the bi-monthly magazine

Conducted price testing via personalized offer letters across three price points ($19.99, $24.99, $29.99) — confirmed $24.99 as the optimal acquisition price

Designed and produced 6 issues per year of two distinct magazines — SVT Enthusiast and Inside the Oval — intentionally crafted with separate visual identities so they appeared to come from different design studios

Managed member photo submissions for print publication, restoring and retouching poor-quality images to meet print standards

Produced event graphics for NASCAR hospitality suites and SVTOA track day experiences — banners, table skirts, pit passes, event schedules, and promotional collateral

Collaborated with an editor in Michigan and coordinated assets, advertisements, and member contributions for each editorial cycle

Ford Motor Company
Brand Identity
Membership Experience
Editorial Design
Direct Mail
Event Graphics
Price Testing

1998 — 2001

Cyberworks — San Diego, CA

Senior Designer — Web & Digital

Part of a web development team conceptualizing and executing design solutions for a wide range of clients. Responsibilities spanned design presentations, writing briefs, photo editing, directing illustrators, and overseeing production and maintenance of client websites.

Disney
Motortrend
Schwinn
GT Bicycles
Intuit
MP3.com
Barona Casino